TERMS AND CONDITIONS

  • American Wedding Cars – Terms & Conditions

    These Terms & Conditions apply to all vehicle hire agreements with American Wedding Cars. By confirming a booking, the hirer accepts these terms in full.

    1. Scope of Services

    American Wedding Cars provides chauffeur-driven vehicle hire for Weddings, Parties, Photo Shoots, Film Shoots, and Funerals.
    We do not under any circumstances accept bookings for student prom nights.

    2. Bookings & Payments

    • A non-refundable deposit of £100 is required to secure all bookings.

    • The balance must be paid in full no later than 4 weeks prior to the hire date. This payment is non-refundable from 4 weeks prior to the hire date, unless otherwise agreed in writing.

    • Bookings made less than 4 weeks before the hire date require full payment immediately.

    • Late balance payments will incur an additional charge of £50.

    • All payments must be made via the methods specified on the booking form.

    3. Cancellation Policy

    • All cancellations must be confirmed in writing.

    • Cancellations made within 30 days of the hire date will incur a fee of 50% of the total hire cost.

    • Cancellations made within 48 hours of the hire date will incur a fee of 100% of the total hire cost.

    • All deposits are strictly non-refundable.

    • Reinstatement of a cancelled booking will only be possible if the date remains available. An administration fee of £25 will apply.

    4. Hire Duration & Additional Charges

    • Hire is based on the times and routes agreed at the point of booking.

    • Should the vehicle be required for longer than the agreed period, additional charges of £30 per half hour will apply.

    • Any changes to the agreed itinerary before the hire date must be communicated as soon as possible and may incur an administration charge of £25.

    • Changes made on the day of hire will incur a minimum charge of £50.

    5. Passenger Conduct & Vehicle Care

    • The hirer is fully responsible for the conduct of all passengers and guests.

    • The chauffeur will take all reasonable steps to protect the vehicle, but any damage, soiling, or breakages caused by the hirer, passengers, or guests will be charged at full repair or replacement cost.

    • This includes, but is not limited to, damage from overzealous behaviour, placing items under the wheels, throwing coins or other objects at the vehicle, or using coloured powders/paints.

    • The hirer will also be liable for loss of earnings while the vehicle is under repair.

    • A strict no smoking, eating, or drinking policy applies in all vehicles.

    6. Route Planning & Delays

    • All routes are pre-planned to ensure timely arrival. However, we cannot be held responsible for delays caused by:

      1. Severe weather or road conditions

      2. Traffic congestion

      3. Mechanical breakdown

      4. Accidents or other unforeseen events

    • In such cases, the chauffeur will use discretion to find the best possible alternative route.

    • No refunds will be given for late arrivals caused by circumstances beyond our control.

    7. Substitution of Vehicles

    • In the unlikely event of an emergency, breakdown, accident, or extreme weather, American Wedding Cars reserves the right to:

      • Provide a substitute vehicle of similar specification

      • Offer a full refund if no suitable replacement is available

    • If a less expensive vehicle is used, the hirer will be refunded the difference in hire cost.

    8. Personal Property

    • While every care is taken, we cannot accept responsibility for loss or damage to luggage or personal belongings.

    • Items left in our vehicles will be returned by post (where possible) at the hirer’s expense, or collected from our office by arrangement.

    9. Access Restrictions

    • It is the hirer’s responsibility to ensure the hired vehicle can access all destinations.

    • No responsibility will be accepted for access restrictions, such as road closures, low bridges, or width limits.

    10. Fines & Legal Compliance

    • Any parking fines or penalties incurred where the chauffeur has been requested to wait in an undesignated area will be the sole responsibility of the hirer.

    11. Complaints & Refunds

    • Complaints must be submitted in writing within 7 days of the hire date.

    • All complaints will be investigated, and where American Wedding Cars is found to be at fault, an appropriate refund (excluding deposits) may be issued.

    • The refund amount will be determined based on the nature of the complaint.

    12. Termination of Agreement

    • American Wedding Cars reserves the right to terminate any hire agreement immediately if these Terms & Conditions are breached.

    • In such cases, no refund will be given.

    13. Amendments

    • American Wedding Cars reserves the right to amend, update, or add to these Terms & Conditions at any time without prior notice.

    PLEASE READ THE BOOKING FORM AND TERMS & CONDITIONS THOROUGHLY TO CONFIRM THAT ALL THE DETAILS ARE CORRECT AND TO ACCEPT THE TERMS & CONDITIONS.
    THANK YOU.